Protecting Your Consumer Rights in the UAE
Under Federal Decree-Law No. 5 of 2020 on Consumer Protection, consumers are entitled to refunds for defective goods or services that do not meet agreed-upon standards. A formal demand letter is the first critical step in the dispute resolution process.
Why a Legal Demand Letter Matters
- Establishes a formal record of the dispute for potential court or DED proceedings.
- Cites specific articles of UAE law to exert legal pressure on the vendor.
- Clearly outlines the deadline for payment to avoid further litigation.